FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping time is up to 10 days.
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Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at serenegiftco@gmail.com.

Can I get a refund on my order?
Unfortunately, orders cannot be refunded once they have been personalized. Each personalized item is made specifically for the customer, and therefore, we’re unable to accept returns or issue refunds for these customized products.
If your order arrives damaged or defective, please contact us at serenegiftco@gmail.com and we’ll be happy to assist you with a replacement or solution.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at serenegiftco@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is time is up to 10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to serenegiftco@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.